SERVING AND CARE INSTRUCTIONS Why are your cakes frozen?
We keep our cakes frozen in order to keep them fresh and instantly available at a moments notice for our customers.
Do frozen cakes still taste fresh?
They sure do! Just ask our customers who've been buying our cakes for 33 years!
How long do your cakes take to thaw out?
Thaw time depends on cake size …
JFU – 30 minutes
2-3 serving – 45 minutes
6-8 serving – 1 hour
10-14 serving – 1.5 hours
18-24 serving – 2-3 hours
Where do you bake your cakes?
We bake them right in our shop! We know the shop doesn't look that big, but believe us our back kitchen is a pretty decent size. ORDERING & CUSTOMIZATION
How far in advance do I need to place my order?
For in-store purchases, not much time at all. All of our cakes are frozen fresh and ready to go. We give you easy thaw instructions
. For decorated cakes please allow 10-15 minutes upon arrival for completion. Or better yet, call ahead and we'll have it ready for you the minute you walk in!
I like a particular design, but I want different bow colors. Can I change them?
Of course! We make all of our handcrafted bows in-house created to suit your theme, event, school, or company colors.
SHIPPING & DELIVERY
Do you deliver?
Yes, we deliver nationwide and next door! We offer flat rate delivery for 2 Day ($37) and Standard Overnight delivery ($73) via Fed Ex. For local delivery call (562) 493-6550 for pricing. We are also a Postmates partner
When do you ship?
We offer 2 Day delivery service Monday thru Wednesday and Standard Overnight delivery Monday thru Thursday–if order is placed after 1 PST your item will ship the following business day. We do not ship out on Fridays, Saturdays or Sundays–so please keep in mind that if you place an order on one of these three days, your order will not be fulfilled and shipped out until the following business day. Courier service and Postmates is available 7 days a week. Call us with any questions at all (562) 493-6550.
Why do you only offer 2 Day delivery Monday thru Wednesday?
This system eliminates your cake sitting in a warehouse over the weekend. Thursday orders would not get delivered until Monday, and Friday orders would not get delivered until Tuesday. This would result in sitting in a warehouse for 4 nights. The longer your cake travels, the longer it has to thaw out which could lead to a potentially less than perfect looking cake upon arrival.
How much do you charge for shipping?
We currently offer flat rate shipping for 2 Day ($37) and Standard Overnight delivery ($73) via Fed Ex. We do not ship on Fridays, Saturdays or Sundays–so please keep in mind that if you place an order on one of these three days, your order will not be fulfilled and shipped out until the following business day.
How do you ship your cakes?
We ship our cakes frozen and sealed to maintain the cool isolation of our non-toxic, single use, ice packs while in transit. This all fits into our fantastic box system that keeps your cake in place and beautiful upon arrival.
Do you require a signature when shipping your cakes?
No we do not. Reason being is we do not want your cake being stuck at a facility in between reattempted deliveries. Please note that regardless of no signature required, a cake delivery will not be left at a business if closed. This may cause delay of delivery.
NOTE: We DO NOT refund items or shipping fees due to weather or any other unforeseen environmental acts of nature which would inevitably cause transit delays.
Do you have dairy free options?
Do you have gluten free options?
Yes! We are happy to share that we have three gluten free options: our Lemonlicious bar (also dairy free); carrot cake; and chocolatey chocolate chip brownie!
We do! For now we have our Lemonlicious bar which is dairy and
FOOD & ALLERGEN NOTE
Our cakes may contain wheat, dairy, eggs, soy, tree nuts and peanuts.